The Conflict Resolution Phrase Book: 2,000 Phr... -

: "I'm not able to commit to that right now. Can we look at alternatives?" What to Avoid ("The Negative List")

: The book emphasizes getting to the root cause of a problem through open-ended questions rather than accusations. The Conflict Resolution Phrase Book: 2,000 Phr...

: Having a "script" or prompt helps individuals embrace conflict instead of avoiding it, which the authors argue is the most common (and least effective) workplace response. Sample Phrases from the Toolkit : "I'm not able to commit to that right now

The book provides actionable, role-based phrases for various scenarios: role-based phrases for various scenarios: