A (or Tagged report) is a data visualization tool used primarily in customer service and marketing to track the volume and trends of specific conversation themes. By tagging interactions with relevant "Topics," businesses can identify the primary reasons customers reach out and uncover recurring pain points. Key Benefits of a Topics Report
: Leverage platforms that use AI to group similar mentions into categories automatically (like "Staff Performance" or "Maintenance"), saving you from manual tagging. Platform-Specific Availability Tagged
: Provides a Tags report to monitor conversation types and training needs. A (or Tagged report) is a data visualization
: Monitor metrics like reply time per tag to see which issues take your team the longest to solve. Platform-Specific Availability : Provides a Tags report to
: Allows users to use tags as conditions in the report builder for flexible data filtering.
: Most advanced reports allow you to filter by multiple topics simultaneously (up to 40 in some platforms) and view data through topic hierarchies (main categories vs. sub-topics).
: Includes a Tags report within its Rank Tracker to analyze groups of keywords as a single "topic cluster".