Communication should be a two-way street where the patient is an active participant in their care.
"It sounds like you’re feeling very overwhelmed by this diagnosis."
Use "I" statements and remain non-defensive if a patient is frustrated. Focus on the problem, not the person. 7. Shared Decision-Making Skills for communicating with patients
Instead of "ambulate," say "walk." Instead of "myocardial infarction," say "heart attack."
S it squarely, O pen posture, L ean in, E ye contact, R elaxed. Communication should be a two-way street where the
Effective communication reduces medical errors, increases patient compliance, and leads to higher satisfaction for both the patient and the provider.
Empathy is the ability to understand and share the feelings of another. It helps de-escalate anxiety and builds rapport. Empathy is the ability to understand and share
Whether delivering bad news or handling an angry patient, specific frameworks help maintain professionalism.