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Assign the to control who can see the article (e.g., Internal vs. External/Customer-facing).
: After necessary approvals, the status will move to Published . You may need to click the refresh icon in the Mid-Tier UI for the status change to reflect immediately. remedy
Once complete, move the status to or Publish Approval . Assign the to control who can see the article (e
: Choose the appropriate template (e.g., How To , KCS , Reference , or Problem/Solution ). Note that Decision Tree articles generally cannot be created or edited directly in Smart IT and must be handled in the Mid-Tier. Enter Core Details : Title : Enter a clear, searchable title. You may need to click the refresh icon
For more technical details or troubleshooting specific versions, you can refer to the official BMC Documentation on Knowledge Articles . Overview of knowledge articles - BMC Documentation
