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: Forward suspicious emails as an attachment to spam@norton.com . Sending as an attachment is preferred as it preserves technical header information.
: Use the Norton Submission Portal to submit a URL or file for review if it was not detected by your software.
: If you use the Norton 360 mobile app , you can use the Safe Call feature to report junk or scam calls for evaluation. norton.com
: Forward any suspicious calendar invites related to fake billing as an attachment to spam@norton.com and then delete the event. Correcting Incorrect Detections (False Positives)
: Submit the specific item through the False Positive portal. You will need to provide your email and a brief description. : Forward suspicious emails as an attachment to spam@norton
If you encounter suspicious emails, files, or websites, use these direct reporting channels to help Norton improve its protection:
: If a safe email was labeled as "Norton: Suspicious," save it as an EML file and submit it through the Norton Submission form under the "False Positive" category. Troubleshooting and Technical Feedback For technical issues with the software itself: : If you use the Norton 360 mobile
If a legitimate file or website is being blocked, you can request a re-evaluation: