To ensure requests are prioritized and routed correctly, users are encouraged to submit formal tickets rather than using email or voicemail.
As part of an NIH-wide consolidation effort, IT support is streamlined to provide a "one-stop" experience. While the central help desk handles Tier-1 (basic) issues, more complex problems (Tier-2 or Tier-3) are escalated to specialized groups within specific institutes or the . nih it help desk
: Submit a Request for Service at itservicedesk.nih.gov. Phone Support : Toll-Free : 866-319-HELP (4357) Local : 301-496-4357 TTY : 301-496-8294 Structure To ensure requests are prioritized and routed correctly,