NICE acquired Cognigy to strengthen its Conversational AI capabilities, aimed at transforming customer service through AI agents.
NICE has demonstrated consistent growth, driven primarily by its cloud solutions: Total revenue increased 15% year-over-year to billion , with cloud revenue surging 25%.
NICE released its 2024 Governance Report in alignment with Global Reporting Initiative (GRI) 2021 Standards. Nice 11 mp4
Accounted for 83.5% of total revenue, driven by AI-powered CXone solutions.
Named a "Gartner Customers’ Choice" in Voice of the Customer and awarded best AI innovation for customer experience at Enterprise Connect 2026. Strategic Acquisitions and Partnerships NICE acquired Cognigy to strengthen its Conversational AI
NICE expects 14.5%–15.0% year-over-year cloud revenue growth for the full year 2026. Key Business Drivers and AI Leadership
NICE’s primary growth engine is its cloud-native platform, CXone , which integrates advanced AI (NICE Enlighten) to automate and enhance customer service. Accounted for 83
Accounted for 16.5% of revenue, providing surveillance and compliance solutions for financial institutions.