PTC Velocity is a Sales Enablement Platform, powered by SAVO Group. The goal of this project was to revamp the web UI and navigation that result in better user experience.
User Research • Prototyping • UI Design • UI Development
Though its purpose is to enable better sales process, PTC Velocity’s bad UI and poor content organization were not tailored to fit the needs of our daily users, the sales reps and partners reps.
We knew the website refresh needed to start from home. The old homepage did not serve much of its purpose. Randomly placed announcement banners and unclear buttons on top made the homepage to look confusing.
With the this project, we wanted to accomplish following goals:
To learn more about our users’ experience with the current site, we conducted user interviews and usability testing. Based on the feedbacks we collected, we were able to identify 3 major user behavior using this platform.
“When I go into Velocity, I care more about information design than pretty looking UI. As long as I can find contents as quickly as possible, the better.”
Many users struggled navigating through pages to find the right content. We needed to find the best way to make their discovery experience easy and seamless.
The design process consisted of card sorting, information architecture, task flows, and creating low-fi/high-fi wireframes.
The chipper knife (the blade that handles the big branches) needs to be sharp. If the machine starts "self-feeding" poorly, it’s time to remove the knife and sharpen or replace it.
Getting your hands on a (made by MacKissic) usually means you're ready to tackle some serious yard work. Whether you've just inherited a vintage model or bought a new one, the Owner's Manual is the most important tool in your shed. 1. Where to Find Your Manual
Many Mighty Macs allow you to swap the discharge screens (e.g., a 1" hole screen vs. a slotted screen) depending on whether you are shredding wet leaves or dry brush. 4. Troubleshooting Common Issues mighty-mac-chipper-owners-manual
Never put your hands inside the hopper or chipper chute while the engine is running. Use a wooden "pusher" stick for small debris.
Check for a clogged discharge screen. If the processed mulch can’t get out, the engine will bog down instantly. AI responses may include mistakes. Learn more The chipper knife (the blade that handles the
The best place to find a digital copy is the MacKissic website under their "Product Manuals" section.
Before searching, look for the Model Number and Serial Number on the metal plate (usually located on the frame or the chipper chute). You will also need the separate manual for the engine (Briggs & Stratton, Honda, etc.), as MacKissic doesn't manufacture the engines themselves. 2. Essential Safety (The "Must-Reads") Whether you've just inherited a vintage model or
Because MacKissic has been making "Mighty Mac" machines for decades, the manuals vary by model (like the popular , , or the LSC series).
There is never a perfect design! We had a lot of positive feedbacks from our users with the redesign. Users were satisfied with cleaner UI and improved navigational experience.
However, even the new design could not satisfy our users 100%. As they continued using the tool, they faced with new sets of problems. I learned how important it is to never get fully satisfied with the design decisions and the continue the effort of iteration, which should not be an option but a habitual routine.
