Items created as "Custom Amounts" during a sale are often categorized differently in reports and may not show the specific "item name" you typed at the time of the transaction.
Troubleshooting Square App: Why Your Item Names May Be Missing IMG_6490.jpg
For persistent issues where the Dashboard and App don't match, a full log-out and log-in on the mobile device often clears the local data cache and forces a fresh download of your inventory. Items created as "Custom Amounts" during a sale
If you use variations (e.g., Small vs. Large), ensure the "Item Name" is filled out at the top level, as Square sometimes defaults to the variation name only if the main title is missing. Large), ensure the "Item Name" is filled out
In the Square POS app, go to Settings > Data and check the status of your last sync. If it hasn't updated recently, ensure you have a stable internet connection.
When running a business through Square, your Dashboard serves as the brain of your operation. However, merchants occasionally encounter a frustrating glitch: items or "custom amounts" that appear on the mobile Square Point of Sale (POS) app but fail to show up in the web-based reports or vice versa. Common Causes for Display Issues