If you have a dual-band router, try moving the Echo to the 2.4GHz band . It’s slower than 5GHz but has a much better range and pierces through walls more effectively. 3. Update Your Echo’s Software
Check the Amazon AWS Service Health Dashboard to see if there is a massive server outage affecting everyone! How Do I Fix Alexa Sorry Something Went Wrong
Sometimes Alexa gets buggy because she’s running outdated firmware. Simply say: "Alexa, check for software updates." If you have a dual-band router, try moving the Echo to the 2
Once finished, set the device up as if it were brand new. This fixes most stubborn software glitches. 5. Clear the App Cache (Android Users) Update Your Echo’s Software Check the Amazon AWS
Sometimes the "Something went wrong" error is actually happening in the Alexa app on your phone, not the speaker. If you’re on Android, go to and tap Clear Cache . iPhone users can simply delete and reinstall the app.
Alexa is a cloud-based service; if your internet is stuttering, she can’t "think."
Ensure your Echo isn't hidden behind a TV or metal object that blocks signals.