Using the correct formal or informal tone depending on the hierarchy and situation. 5. Strategy for Success
Empathy, clarifying needs, and giving instructions. Handbuch telc B1-B2 Pflege
Mastery of both "layman’s terms" (to speak with patients) and "medical terminology" (to speak with doctors). 4. Assessment and Marking Using the correct formal or informal tone depending
Using "Redemittel" (standardized phrases) for common nursing tasks. Handbuch telc B1-B2 Pflege