Creating Conversational Experie... — Designing Bots:

Create graceful "I don’t understand" responses to get users back on track. 💡

Always provide a way to reach a real person when the bot hits a limit. Iterate and Refine Designing Bots: Creating Conversational Experie...

(e.g., Slack, WhatsApp, or a custom web chat) Create graceful "I don’t understand" responses to get

A bot is never "finished." Use real interaction data to sharpen its performance. See where users get frustrated and quit. Designing Bots: Creating Conversational Experie...