Reviews from major platforms like Trustpilot and community forums such as Reddit highlight these core themes:
: Best Buy officially states that customers are not allowed to tip delivery drivers or Geek Squad workers, as the service fee is considered full payment. However, some users still choose to offer a gratuity for exceptional service.
: Some customers find the volume of automated updates—up to 50 texts and emails for a single order—to be excessive and annoying. ⚙️ Service Specifics
: To avoid installation issues, verify your measurements and ensure water valves are functional before the crew arrives. Delivery teams typically will not "hotwire" dishwashers or repair broken valves on-site.
If your delivery goes wrong, users recommend these steps for a faster resolution: